
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Willows Farm Animal Practice, located in Northwich, appears to offer veterinary services as part of the broader Willows Vet Group. The clinic holds a mixed reputation based on customer feedback. On Google Maps, it has an average rating of 3.6 stars from 7 reviews, which suggests varied experiences among clients.
The reviews provide a spectrum of perspectives. Positive feedback highlights exceptional care, such as Shaun Farley's 5-star review, where he praised the clinic for their prompt and effective service during an emergency involving both him and his dog. Alison Wright also rated the practice 5 stars, although her specific comments are not provided.
Conversely, there have been significant concerns raised by other reviewers. Fiona McDonald gave a 1-star review, expressing dissatisfaction with what she perceived as inconsistent customer care and perceived overcharging for consultations that did not meet her expectations. Abbie Lodge's 1-star review was particularly critical, detailing a traumatic experience involving her pet, Daisy. She criticized the clinic's handling of her case, alleging insensitivity and poor communication. Her detailed account raises serious concerns about the practice's customer service and transparency.
Overall, while there are instances of high praise, the negative reviews, particularly those that cite serious issues with care and communication, suggest that potential clients should approach with caution and consider these experiences in their decision-making process. Transparent pricing and consistent care seem to be areas needing improvement based on the feedback provided.
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Phone: 01606 723200
Email: farmoffice@willowsvetgroup.co.uk
Website: https://www.willowsvetgroup.co.uk
